Return and Refund Policy

Effective Date: January 2025
At AromaZen, we strive to provide high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, we offer returns and refunds under the following conditions.

1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:

The item must be unused, undamaged, and in its original packaging.

Returns must be requested within 15 days of receiving your order.

Proof of purchase (order number or receipt) is required.

Certain products, such as personalized or hygiene-related items, are not eligible for return.

2. How to Request a Return
To initiate a return, please contact us at AromaZen_@outlook.com with the following details:

Your order number

A brief reason for the return

Photos of the product (if applicable)

Once your return is approved, we will provide you with the return shipping address and instructions.

3. Return Shipping Costs
The customer is responsible for return shipping costs, except in cases where the item is defective or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.

4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5-10 business days and issued to the original payment method.

Shipping costs are non-refundable, except for defective or incorrect items.

5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at AromaZen_@outlook.com within 7 days of receiving your order.

6. Non-Returnable Items
Certain items cannot be returned, including:

Gift cards

Personalized or customized products

Perishable goods (e.g., food, flowers)

Items marked as final sale

7. Late or Missing Refunds
If you haven’t received your refund yet, please:

Check your bank or credit card statement.

Contact your bank, as processing times may vary.

If the issue persists, email us at AromaZen_@outlook.com.

8. Policy Updates
We reserve the right to modify this Return and Refund Policy at any time. Updates will be posted on our website.

For any questions, feel free to reach out at AromaZen_@outlook.com.